Mercedes-Benz GLC : Mercedes-Benz emergency call system / Triggering an automatic Mercedes‑Benzemergency call

Requirements:

  • The ignition is switched on.
  • The starter battery is sufficiently charged.

The Mercedes‑Benz emergency call system triggers an emergency call automatically in the following cases:

  • After activation of the restraint systems such as airbags or Emergency Tensioning Devices after an accident
  • After an automatically initiated emergency stop by Active Emergency Stop Assist

The emergency call has been made:

  • A voice connection is made to the Mercedes‑Benz emergency call center.
  • A message with accident data is transmitted to the Mercedes‑Benz emergency call center.

    The Mercedes‑Benz emergency call center can transmit the vehicle position data to one of the emergency call centers.

The SOS button in the overhead control panel flashes until the emergency call is finished.

It is not possible to immediately end an automatic emergency call.

If no connection can be made to the emergency services either, a corresponding message appears in the media display.

Mercedes-Benz GLC. Triggering an automatic Mercedes‑Benzemergency call Dial the local emergency number on your mobile phone.

If an emergency call has been initiated:

  • Remain in the vehicle if the road and traffic conditions permit you to do so until a voice connection is established with the emergency call center operator.
  • Based on the call, the operator decides whether it is necessary to call rescue teams and/or the police to the accident site.
  • If no vehicle occupant answers, an ambulance is sent to the vehicle immediately.

    Overview of the Mercedes-Benz emergency call system

    eCall can help to reduce the time between an accident and the arrival of emergency services at the site of the accident. It helps locate an accident site in places that are difficult to access...

    Triggering a manual Mercedes-Benz emergency call

    To use the SOS button in the overhead control panel: press and hold the SOS button for at least one second. To use voice control: use the Voice Control System voice commands ...

    Other information:

    Mercedes-Benz GLC 2016-2024 Owners Manual: Mercedes me connect


    Information on Mercedes me connect Mercedes me connect consists of multiple services. You can use the following services via the multimedia system and the overhead control panel, for example: Accident and Breakdown Management (me button or situation-dependent display in the multimedia system) Mercedes-Benz emergency call system (automatic emergency call and SOS button) The Mercedes me connect Accident and Breakdown Management and the Mercedes-Benz emergency call center are available to you around the clock...

    Mercedes-Benz GLC 2016-2024 Owners Manual: Function of the automatic front passenger airbag shutoff


    The automatic front passenger airbag shutoff is able to detect whether the front passenger seat is occupied by a person or a child restraint system. The front passenger airbag is enabled or disabled accordingly. WARNING Risk of injury or death due to objects under the co-driver seat Objects trapped under the co-driver seat can interfere with the function of the automatic co-driver airbag shutoff or damage the system...

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