Mercedes-Benz GLC : Mercedes-Benz emergency call system / Triggering an automatic Mercedes‑Benzemergency call

Requirements:

  • The ignition is switched on.
  • The starter battery is sufficiently charged.

The Mercedes‑Benz emergency call system triggers an emergency call automatically in the following cases:

  • After activation of the restraint systems such as airbags or Emergency Tensioning Devices after an accident
  • After an automatically initiated emergency stop by Active Emergency Stop Assist

The emergency call has been made:

  • A voice connection is made to the Mercedes‑Benz emergency call center.
  • A message with accident data is transmitted to the Mercedes‑Benz emergency call center.

    The Mercedes‑Benz emergency call center can transmit the vehicle position data to one of the emergency call centers.

The SOS button in the overhead control panel flashes until the emergency call is finished.

It is not possible to immediately end an automatic emergency call.

If no connection can be made to the emergency services either, a corresponding message appears in the media display.

Mercedes-Benz GLC. Triggering an automatic Mercedes‑Benzemergency call Dial the local emergency number on your mobile phone.

If an emergency call has been initiated:

  • Remain in the vehicle if the road and traffic conditions permit you to do so until a voice connection is established with the emergency call center operator.
  • Based on the call, the operator decides whether it is necessary to call rescue teams and/or the police to the accident site.
  • If no vehicle occupant answers, an ambulance is sent to the vehicle immediately.

    Overview of the Mercedes-Benz emergency call system

    eCall can help to reduce the time between an accident and the arrival of emergency services at the site of the accident. It helps locate an accident site in places that are difficult to access...

    Triggering a manual Mercedes-Benz emergency call

    To use the SOS button in the overhead control panel: press and hold the SOS button for at least one second. To use voice control: use the Voice Control System voice commands ...

    Other information:

    Mercedes-Benz GLC 2016-2022 Owners Manual: Information on the Mercedes-Benz emergency call system


     Your vehicle is equipped with the Mercedes-Benz emergency call system ("eCall"). This feature can help save lives in the event of an accident. eCall in no way replaces assistance provided from dialing 911. Mercedes-Benz eCall only functions in areas where mobile phone coverage is available from the wireless service providers...

    Mercedes-Benz GLC 2016-2022 Owners Manual: Deactivating the SmartKey functions


    If you do not use the vehicle or a SmartKey for an extended period of time, you can reduce the energy consumption of the respective SmartKey. To do so, deactivate the SmartKey functions. To deactivate: press the button on the SmartKey twice in quick succession...

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