Mercedes-Benz GLC : Mercedes-Benz emergency call system / Overview of the Mercedes-Benz emergency call system
eCall can help to reduce the time between an
accident and the arrival of emergency services
at the site of the accident. It helps locate an
accident site in places that are difficult to
access. However, even if a vehicle is equipped
with eCall, this does not mean the system is ON.
As such, eCall does not replace dialing 911 in the
event of an accident.
An emergency call can be made automatically or manually Only
make emergency calls if you or others are in
need of rescue.
Only make emergency calls if you or others are
in need of rescue. Do not make an emergency
call in the event of a breakdown or a similar situation.
Messages on the display
SOS NOT READY: the ignition is not on or eCall
not available.
During an active emergency call,
appears
in the display.
You can find more information on the regional
availability of eCall at: https://www.mercedesbenz-mobile.com/extra/ecall/
If there is a malfunction in the Mercedes-
Benz emergency call system (e.g. a fault with
the speaker, microphone, airbag, SOS button),
a corresponding message appears in
the multifunction display of the instrument
cluster.
Your vehicle is equipped with the Mercedes-Benz
emergency call system ("eCall"). This feature can
help save lives in the event of an accident. eCall
in no way replaces assistance provided from
dialing 911...
Requirements:
The ignition is switched on.
The starter battery is sufficiently charged.
The Mercedes‑Benz emergency call system triggers
an emergency call automatically in the following
cases:
After activation of the restraint systems such
as airbags or Emergency Tensioning Devices
after an accident
After an automatically initiated emergency
stop by Active Emergency Stop Assist
The emergency call has been made:
A voice connection is made to the
Mercedes‑Benz emergency call center...
Other information:
If your vehicle is accordingly equipped, you can
connect your smartphone or another mobile end
device to the vehicle. You can then control them
by means of the control elements integrated in
the vehicle. Images and audio from the smartphone
can be output via the multimedia system...
WARNING Risk of injury due to an open
cargo compartment floor
If you drive with the cargo compartment floor
open, objects could be flung around and hit
vehicle occupants as a result. There is a risk
of injury, particularly in the event of sudden
braking or a sudden change in direction...