Mercedes-Benz GLC : Mercedes-Benz emergency call system / Triggering a manual Mercedes-Benz emergency call
To use the SOS button in the
overhead
control panel: press and hold the SOS button
for at least one second.
To use voice control:
use the Voice Control
System voice commands .
The emergency call has been made:
- A voice connection is made to the Mercedes- Benz emergency call center.
- A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center can transmit the vehicle position data to one of the emergency call centers.
- Remain in the vehicle if the road and traffic conditions permit you to do so until a voice connection is established with the emergency call center operator.
- Based on the call, the operator decides whether it is necessary to call rescue teams and/or the police to the accident site.
If no connection can be made to the emergency services either, a corresponding message appears in the media display.
Dial the local emergency number
on your
mobile phone.
Ending an unintentionally triggered manual Mercedes-Benz emergency call
Select
on the multifunction steering
wheel. Depress the button for several seconds.
Triggering an automatic Mercedes‑Benzemergency call
Requirements:
The ignition is switched on.
The starter battery is sufficiently charged.
The Mercedes‑Benz emergency call system triggers
an emergency call automatically in the following
cases:
After activation of the restraint systems such
as airbags or Emergency Tensioning Devices
after an accident
After an automatically initiated emergency
stop by Active Emergency Stop Assist
The emergency call has been made:
A voice connection is made to the
Mercedes‑Benz emergency call center...
Data transfer of the Mercedes-Benz emergency call system
In the event of an automatic or manual emergency
call the following data is transmitted, for
example:
Vehicle's GPS position data
GPS position data on the route
( (a few hundred meters )before the incident)
Direction of travel
Vehicle identification number
Vehicle drive type
Number of people determined to be in the
vehicle
Whether Mercedes me connect is available
or not
Whether the emergency call was initiated
manually or automatically
Time of the accident
Language setting on the multimedia system
Data transmitted is vehicle information...
Other information:
Mercedes-Benz GLC 2016-2024 Owners Manual: Notes on navigation
Route guidance with augmented reality WARNING Risk of accident and injury as a result of distraction, incorrect depiction or wrong interpretation of the display The camera image of the augmented reality display is not suitable as a guide for driving...
Mercedes-Benz GLC 2016-2024 Owners Manual: Function of the surround view camera
The surround view camera is a system that consists of four cameras. The cameras cover the immediate vehicle surroundings. The system assists you when you are parking or at exits with reduced visibility, for example. The views of the surround view camera are always available when driving forwards up to a speed of approx...
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HANDS-FREE ACCESS function
With HANDS-FREE ACCESS you can open, close or stop the closing process of the tailgate by performing a kicking movement under the rear bumper.
The kicking movement triggers the opening or closing process alternately.
Observe the notes when opening and closing the tailgate.
