Mercedes-Benz GLC : Mercedes-Benz emergency call system / Data transfer of the Mercedes-Benz emergency call system

In the event of an automatic or manual emergency call the following data is transmitted, for example:

  • Vehicle's GPS position data
  • GPS position data on the route ( (a few hundred meters )before the incident)
  • Direction of travel
  • Vehicle identification number
  • Vehicle drive type
  • Number of people determined to be in the vehicle
  • Whether Mercedes me connect is available or not
  • Whether the emergency call was initiated manually or automatically
  • Time of the accident
  • Language setting on the multimedia system

Data transmitted is vehicle information. For any questions about the collection, use and sharing of the eCall system data, please contact MBUSA's Customer Assistance Center at 800-FORMERC.

For Canada, please contact MBC's Customer Assistance Center at 1-800-387-0100.

Customer requests for covered information should be submitted via the same channels.

For accident clarification purposes, the following measures can be taken up to an hour after the emergency call has been initiated:

  • The current vehicle position can be determined.
  • A voice connection to the vehicle occupants can be established.

    Triggering a manual Mercedes-Benz emergency call

    To use the SOS button in the overhead control panel: press and hold the SOS button for at least one second. To use voice control: use the Voice Control System voice commands ...

    Radio & media


    Other information:

    Mercedes-Benz GLC 2016-2023 Owners Manual: Parking the vehicle

    WARNING Risk of accident and injury caused by an insufficiently secured vehicle rolling away If the vehicle is not securely parked sufficiently, it can roll away in an uncontrolled way even at a slight downhill gradient. On uphill or downhill gradients, turn the front wheels so that the vehicle rolls towards the curb if it starts moving...

    Mercedes-Benz GLC 2016-2023 Owners Manual: Overview of airbags

    Driver's knee airbag Driver's airbag Front passenger airbag Window curtain airbag Side airbag The installation location of an airbag is identified by the AIRBAG symbol. When enabled, an airbag can provide additional protection for the respective vehicle occupant...


    Removing/inserting the emergency key

    Removing the emergency key

    Mercedes-Benz GLC. Removing/inserting the emergency key

    Mercedes-Benz GLC. Removing/inserting the emergency key Press release knob Mercedes-Benz GLC. Removing/inserting the emergency key. Emergency key 2 is pushed out slightly.

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