Mercedes-Benz GLC : Mercedes-Benz emergency call system / Data transfer of the Mercedes-Benz emergency call system
In the event of an automatic or manual emergency
call the following data is transmitted, for
example:
- Vehicle's GPS position data
- GPS position data on the route
( (a few hundred meters )before the incident)
- Direction of travel
- Vehicle identification number
- Vehicle drive type
- Number of people determined to be in the
vehicle
- Whether Mercedes me connect is available
or not
- Whether the emergency call was initiated
manually or automatically
- Time of the accident
- Language setting on the multimedia system
Data transmitted is vehicle information. For any
questions about the collection, use and sharing
of the eCall system data, please contact MBUSA's
Customer Assistance Center at 800-FORMERC.
For Canada, please contact MBC's Customer
Assistance Center at 1-800-387-0100.
Customer requests for covered information
should be submitted via the same channels.
For accident clarification purposes, the following
measures can be taken up to an hour after the
emergency call has been initiated:
- The current vehicle position can be determined.
- A voice connection to the vehicle occupants
can be established.
To use the SOS button in the
overhead
control panel: press and hold the SOS button
for at least one second.
To use voice control:
use the Voice Control
System voice commands ...
Other information:
WARNING Risk of injury through exceeding
the specified tire load-bearing capacity
or the permissible speed rating
Exceeding the specified tire load rating or
the permissible speed rating may lead to tire
damage and to the tires bursting.
Therefore, only use tire
types and sizes
approved for your vehicle model...
When Active Distance Assist DISTRONIC is activated,
the vehicle speed will be adapted accordingly
to the route events ahead. Depending on
the drive program selected, the vehicle negotiates
a route event ahead in an economical, comfortable
or dynamic manner...