Mercedes-Benz GLC : Mercedes me and apps / Mercedes me connect

Information on Mercedes me connect

Mercedes me connect consists of multiple services.

You can use the following services via the multimedia system and the overhead control panel, for example:

  • Accident and Breakdown Management (me button or situation-dependent display in the multimedia system)
  • Mercedes-Benz emergency call system (automatic emergency call and SOS button)

The Mercedes me connect Accident and Breakdown Management and the Mercedes-Benz emergency call center are available to you around the clock.

The me button and the SOS button can be found on the vehicle's overhead control panel.

You can also call the Mercedes-Benz Customer Center using the multimedia system.

Please note that Mercedes me connect is a Mercedes-Benz service. In emergencies, first call the national emergency services using the standard national emergency service telephone numbers. In emergencies, you can also use the Mercedes-Benz emergency call system.

Observe the conditions of use for Mercedes me connect and other services. These can be obtained in the Mercedes me Portal: https://me.secure.mercedes-benz.com

Further information about Mercedes me connect services can be obtained in the Mercedes me Portal: https://me.secure.mercedes-benz.com

Information on Mercedes me connect Accident and Breakdown Management

The Accident and Breakdown Management can include the following functions:

  • Supplement to the Mercedes-Benz emergency call system

    If necessary, the contact person at the Mercedes-Benz emergency call center forwards the call to Mercedes me connect Accident and Breakdown Management. Forwarding the call is however not possible in all countries.

  • Breakdown assistance by a technician on location and/or the towing away of the vehicle to the nearest authorized Mercedes-Benz Center

    You may be charged for these services.

  • Addition to the emergency guide after automatic accident or breakdown detection

    In the event of a breakdown or accident, further vehicle data is sent which enables optimal support by the Mercedes-Benz Customer Center and the authorized service partner or breakdown assistance.

  • Addition to the Mercedes me connect service Telediagnostics

    With the Telediagnostics function, specific wear and failure reports are recorded by the service provider, in so far as these can be clearly interpreted and are available through the monitoring of components that are subject to diagnostics.

    If your vehicle detects a breakdown or threat of a breakdown, you may be prompted via the multimedia system to contact the Mercedes-Benz Customer Center for further help. This prompt in the multimedia system only appears when the vehicle is stationary.

These services are subject to technical restrictions such as the mobile phone coverage, mobile network quality and the ability of the processing systems to interpret the transferred data. In some circumstances, this can result in delays or the failure of the information to appear in the multimedia system.

More information about Mercedes me connect services can be obtained in the Mercedes me Portal: https://me.secure.mercedes-benz.com

Data transferred during Mercedes me connect call services

The data transferred during a Mercedes me connect call depends on:

  • The reason for initiation of the call
  • The service that is selected in the voice control system
  • The activated Mercedes me connect services

You can find out which data is transferred when using the services in the currently valid Mercedes me connect terms of use and the data protection information for Mercedes me connect. You can find these in your Mercedes me user account.

    Mercedes me and apps

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    Mercedes me calls

    Making a call via the overhead control panel me button for service or information calls SOS button cover SOS button (emergency call system) Making a Mercedes me call Press me button ...

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